Contact information
Welcome to contact Bys!
We value your feedback and inquiries. Please contact us via the following methods:
Contact Information
1. Email (Recommended) Customer Service Email: 1051633227zhangyuy@gmail.com
Applicable Inquiries:
Order status
Product inquiries
Returns and refunds
Complaints and suggestions
Partnership inquiries
Response Time:
Business days: Within 24 hours
Weekends and holidays: Within 48 hours
2.1 Business Hours
Days: Monday to Saturday
Time: 10:00 AM to 7:00 PM (EST)
2.2 Urgent Matters
For urgent assistance, please include "URGENT" in the email subject line.
We prioritize urgent requests.
Issue Categories and Processing
3.1 Order-Related Inquiries:
Order status check
Shipping tracking
Order information updates
Order cancellation
Processing time: 1–24 hours
3.2 Product-Related Inquiries:
Product inquiries
Stock availability
Product issue feedback
Customization requests
Processing time: 24–48 hours
3.3 After-Sales Inquiries:
Return requests
Refund status
Exchange requests
Warranty issues
Processing time: 1–3 business days
3.4 Complaints and Suggestions:
Service quality complaints
Product improvement suggestions
Website functionality suggestions
Partnership proposals
Processing time: 24–72 hours
Preparation Before Contacting Us
4.1 Order Inquiries (Please have ready):
Order number
Email address used for the order
Purchase date
4.2 Product Issues (Please have ready):
Product name
Description of the issue
Relevant photos (if available)
4.3 Return Requests (Please have ready):
Order number
Product name
Reason for return
Product photos
5.1 General Inquiries
Email: Within 24 hours
5.2 Complex Issues
Order issues: 1–3 business days
Product issues: 1–3 business days
Complaint resolution: 3–5 business days
5.3 Peak Periods
Before Halloween: Processing time may be extended
Black Friday: Customer service may be busy
Holidays: Response times may be delayed
6.1 Order Tracking
Log in to your account to view order status
Click "View Tracking" to get the tracking number
Use the tracking number to check delivery status
6.2 Return Process
Go to the "My Orders" page
Select the item(s) to return
Click "Request Return"
Follow the on-screen instructions
6.3 Product Usage
Check the product page instructions
Watch tutorial videos
Consult the FAQ section
7.1 Information Confidentiality
Your contact information is used solely for customer service
Not shared with third parties (except as required by law)
We strictly adhere to our privacy policy
7.2 Data Security
Encrypted data transmission
Secure storage of contact records
Regular cleanup of old data
8.1 Currently Supported Languages
English (Primary)
8.2 Language Selection
Please specify your preferred language in your email
We will make every effort to reply in that language
9.1 Partnership Opportunities:
Wholesale purchasing
Affiliate partnerships
Brand promotion
Product customization
9.2 Contact Details (Please include in your email):
Type of partnership
Company/Individual profile
Description of partnership interest
Feedback and reviews
10.1 We Welcome Your Feedback
Your feedback helps us improve
We value every suggestion
Continuous improvement is our goal
10.2 Review Channels
Product review pages
Email feedback
Social media comments
11.1 Urgent Issues (Please mark "Urgent" in the email subject line):
Safety issues
Payment issues
11.2 Urgent Handling
Priority processing for urgent requests
Faster response times
Thank you for choosing Bys! We look forward to serving you.
Happy shopping!
The Bys Team